Frequently Asked Questions
Ordering and payment
How do I place an order?
Choose your products and box size, add them to your cart and check out. You'll receive an order confirmation, and our team may call to confirm your details.
Which payment methods do you accept?
Cash on delivery, Visa/Mastercard, JazzCash, EasyPaisa and bank transfer.
Is there a discount for paying in advance?
Yes. Pay in advance and get 5% off with code ADVANCE5 at checkout.
Can I change or cancel my order?
Yes, any time before your order is processed and dispatched. Once it has shipped, changes and cancellations may no longer be possible.
Delivery
Do you charge for delivery?
No. Delivery is free across Pakistan on all Fruitofy products.
How long does delivery take?
Usually 2 to 5 working days, depending on your city. Sunday is not a working day, so orders placed over the weekend are dispatched on Monday. During peak fruit season, delivery can occasionally take a little longer.
Which couriers do you use?
Trusted nationwide couriers including TCS and Daewoo. You'll receive tracking details once your order is dispatched.
Does someone need to be home?
Yes, please make sure someone is available to receive the parcel. Couriers don't usually call ahead, and parcels returned because no one was available may not be re-sent without extra arrangements.
Do you deliver outside Pakistan?
We deliver within Pakistan. International shipments are available for wholesale and business customers only, with a minimum order of 1,000kg. Contact us for details.
Freshness and storage
How long do your sweets stay fresh?
It depends on the product. Each product page has a "Good to know" section with its exact freshness window and storage advice.
How should I store sweets and halwa?
In a cool, dry place, away from moisture and direct sunlight.
How should I store dates?
In an airtight container in a cool, dry place. They're best within 2 months at room temperature, or up to 6 months in the fridge.
No added sugar sweets
Are your no added sugar sweets completely sugar-free?
No. We don't add sugar, but milk, khoya, suji and nuts contain natural sugars and carbohydrates. Our halwas are sweetened with sorbitol and our Panjeeri with stevia.
Are they suitable for diabetics?
They can still affect blood sugar. If you're diabetic, count them like any sweet, keep portions small, and check with your doctor first. Read our guide to no added sugar mithai for more.
Damaged orders and refunds
What if my order arrives damaged?
Contact us with clear photos. For sweets, please report within 24 hours of delivery; for mangoes, within 2 working days. We review claims within 5 working days and offer a replacement, exchange or compensation once verified.
Do you offer refunds?
Because our products are fresh and perishable, we don't offer cash refunds. If something arrives damaged or not in acceptable condition, we'll make it right with a replacement, exchange or compensation. See our refund policy for full details.
Seasonal fruit
When are your fruits available?
Mangoes from June to August, oranges and kinnow in winter, and Swat apples and Sava white anar in their autumn season. Out-of-season fruit is shown as sold out until the next harvest.
Gifting
Can I send sweets as a gift?
Yes. Simply enter the recipient's name and address at checkout and add a note in the order instructions. Our sweets come in gift-ready boxes.
Contact us
Fruitofy, 12-B Greenhuts, Bahadurpur, Multan
WhatsApp: +92 313 0683088